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Mitel Forums => Mitel Software Applications => Topic started by: bluewhite4 on January 26, 2012, 04:58:42 PM

Title: ACD Software
Post by: bluewhite4 on January 26, 2012, 04:58:42 PM

Just wondering if anyone can recommend acd reporting software other then PrairieFyre.

Have a customer currently using Taske with their Toshiba, but Taske is no longer making Mitel compatable updates, so we're looking for alternatives.

Title: Re: ACD Software
Post by: bobcheese on February 18, 2012, 03:49:42 PM

depends on the number of agents have you looked CSM from Mitel?

Title: Re: ACD Software
Post by: Mitel100 on February 19, 2012, 07:27:08 AM

I haven't really come across any other reporting package. Just a little note on CSM, it can only report on ACD express.