Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: reval on January 09, 2012, 06:50:25 AM

Title: ICP CAN'T LOCK ANALOG PHONES !?
Post by: reval on January 09, 2012, 06:50:25 AM

Hi Friends,
I have a IP Phone and an analog phone, Both in COS 1, and Phone Lock is YES in COS form,
I define *** in FAC form for phone lock,
Now by entering this code I can lock IP phone but not analog phones !!!!!
What is wrong ?????

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: ralph on January 09, 2012, 08:13:52 AM

My first reaction was that the feature is not supported for analog phones.
But I went into the help files (Ver 4.2) and phone the phone feature matrix that says it is.
Now I don't know.   If your COS is the same for both the IP phone and the ONS phone and your IP phone works but the ONS phone doesn't then something else may be wrong.   Perhaps Mitel's phone feature matrix is wrong or perhaps it's a bug.

I've attached a screenshot of the relevant phone feature matrix where it says that it works with ONS .

Ralph

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: bobcheese on January 09, 2012, 05:56:54 PM

have you assigned a PIN to the analog sets?

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: reval on January 09, 2012, 10:15:25 PM

Yes, I entered PIN for all stations and It worked well before, I mean I didn't have such problem in the past
 but now when I enter phone lock FAC, I am presented with a tone like access denied tone !?
it's version 4.2
I restarted it but nothing happened !!!
what can I do now ??

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: bobcheese on January 10, 2012, 05:16:33 PM

sorry, so to confirm, this feature was working ok on a previous version even for analog? And since upgrading to 4.2 it does not work?

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: reval on January 11, 2012, 03:07:38 AM

No, There was No upgrade,
It's version is 4.2 and it worked well up to 5 days ago, from then I don't know what happened to it that it could not lock analog phones !!!!

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: bobcheese on January 11, 2012, 03:48:06 PM

have you made any changes to the FAC's that could cause a conflic with the code for phone lock

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: reval on January 12, 2012, 02:35:50 AM

No, in FAC form *** was assigned for phone lock and it's a unique code

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: ralph on January 12, 2012, 06:18:30 AM

Have you rebooted your system?
Somewhere I thought I read you did but I can't find that post just now.
Just curious,  what's the uptime of your system?  In maint command enter "uptime".

If your system hasn't been rebooted in a while I'd set it to do that overnight.  Then retest.

Ralph

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: reval on January 12, 2012, 08:28:15 AM

I typed uptime command, System Responsed: Uptime: 16:44 up 2 days, 13:42:06
system rebooted exactly at the time I'd programmed.
What's your idea now ???

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: ralph on January 12, 2012, 12:20:17 PM

That exhausted my ideas.   I'll post it on twitter to see if someone else has some input.

Ralph

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: bobcheese on January 13, 2012, 03:43:11 PM

Here in UK we use *** for set registration.

Title: Re: ICP CAN'T LOCK ANALOG PHONES !?
Post by: reval on January 13, 2012, 11:43:22 PM

Thanks bobcheese
in my system *** is for registration code too,
I think if I change the phone lock code and reboot the ICP it will work well. I will test it tonight