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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: christuffin on January 08, 2012, 02:20:38 PM

Title: You are being transferred to
Post by: christuffin on January 08, 2012, 02:20:38 PM

Hi Everyone

I have a customer using MLAA. i have four options is it possiable to stop the "you are being transferred" prompt plus the name of the mailbox. i was just the user to be transferred as soonas they press an option.

Thanks for any help.

Title: Re: You are being transferred to
Post by: ralph on January 09, 2012, 07:56:52 AM

I looked through the manuals and couldn't find anything for turning that off.
There are some options for changing the greetings when a call is forwarded into VM but not when being xferred.

Here are some options:
1- someone here may have the time to find the actual file in the system and explain how to delete it or change it to silence.   Really not something I would suggest in a production system.  (although obviously I just did suggest it.)
2- Instead of using VM to do this, switch to trying ACD with the interflow options.   An ACD path with "ACD Path Interflow Dialing List" will do this for you.

Ralph

Title: Re: You are being transferred to
Post by: christuffin on January 09, 2012, 10:48:06 AM

Thanks Ralph

Your right I'm going the ACD route.

Thanks