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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Sheps on October 27, 2011, 10:48:59 AM

Title: Created Extension and Voicemail, voicemail not working
Post by: Sheps on October 27, 2011, 10:48:59 AM

Hello,

I am working on a new problem I have had now.  I created a new extension for a user and with it, voicemail.  The voicemail system allows the user to go in and setup the voicemail, however when someone calls the extension internally the voicemail does not pick up.

The extension has the same COS as all other phones but the voicemail just is not working.  I originally thought it might be a licensing issue so I disabled a few voicemail extensions which were not being used anymore.

There are no features currently enabled on the phone but when an internal call comes in, it shows as a call waiting.

Any thoughts would be appreciated

Title: Re: Created Extension and Voicemail, voicemail not working
Post by: brantn on October 27, 2011, 11:11:46 AM

Do you have call rerouting programmed?

Title: Re: Created Extension and Voicemail, voicemail not working
Post by: ralph on October 27, 2011, 11:27:04 AM

Check the COS of the phone.
Look at the "auto campon" timer.  Blank it.

Also as brantn says, be sure the call is rerouted in the "call rerouting" form.

Ralph

Title: Re: Created Extension and Voicemail, voicemail not working
Post by: Sheps on October 31, 2011, 11:27:11 AM

Thanks, call rerouting was set to "1" for this, which was "Normal" across the board instead of "This" pointing to 700.