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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Mitel_Newby_Gav on October 11, 2011, 04:16:29 PM

Title: Playing 2 messages while transfering and waiting
Post by: Mitel_Newby_Gav on October 11, 2011, 04:16:29 PM

Hi,

Have a issue. I have a DDI going to a path which routes to a hunt group, a normal call flow (all on 4 x 3300's).

Now I have uploaded two wav files and put them in options 1 and 2 in the music sources and I can see them.

Now what I want them to do is when the call is coming through and if a agent is not available then instead of just hearing a ringing tone till its answered, play a message (audio source 1) and then after 30 secs if not answered another message to pop in and then back to the main one and so on till it is answered.

Does this make sense. I fear I have not explained it well.

Gav

Title: Re: Playing 2 messages while transfering and waiting
Post by: ralph on October 12, 2011, 06:04:22 AM

You won't be able to eliminate the ringing all together but what you can do is put RADs in the hunt group and have it play after the 1st couple of rings and say "all agents are busy please stay on the line" and then play MOH.

Ralph