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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: KChan on September 15, 2011, 10:24:43 PM

Title: CXi Embedded voicemail problem
Post by: KChan on September 15, 2011, 10:24:43 PM

Problem:
When dialing the Voice Mail access number or VM trunk pilot number from an IP phone, the call was not route to the IP phone voicemail box directly with the greeting message “Welcome… if you have a pass code you may enter it now”, but the call is being greet by the voice mail system “Thank you for calling, if you have a touch tone phone you may enter the extension number that you want to reach…..” 

Scenario:   
•   System CXi
•   Embedded voice mail system
•   Software Rls. MCD 4.1
•   Voice mail access number 899
•   Voice mail port number range 501 to 516
   
Observation:
I noticed the reason why I have to enter my extension/mail box number because when I call the Voice Mail access number or VM trunk pilot number, Mitel 3300 controller(may be the Embedded Voice Mail system) route me twice within the voice mail ports and that’s why on the second route the Mitel 3300 controller does not know I am calling from my own extension and asked me to enter the voice mail box number that I want to reach.

The problem would not happen, if I only have one member under this Voice Mail Hunt group.

Resolution:
Any recommendation or comment?

KChan

Title: Re: CXi Embedded voicemail problem
Post by: Mattmayn on September 16, 2011, 07:50:19 AM

Are you sure that the phone you are calling from has a mailbox assigned to it? The behavior you are describing is what would happen if an unknown caller (no MB) called the VM.

Title: Re: CXi Embedded voicemail problem
Post by: KChan on September 18, 2011, 10:38:03 PM

Mattmayn,

Thanks the reply. Yes, that number does have a VM box, and that's why if I only have one member on the VM hunt group the caller could be diverted to that VM box.

Regards,
KChan

Title: Re: CXi Embedded voicemail problem
Post by: bobcheese on September 19, 2011, 11:19:19 AM

Why are you calling different numbers? Vmail ports should be in a hunt group set as 'voicemail' type and you should ONLY call the hunt group pilot to collect vmail.

Title: Re: CXi Embedded voicemail problem
Post by: KChan on September 19, 2011, 09:21:37 PM

Both numbers(VM prime number and VM Hunt group number) have the same problem.

Regards,
KChan

Title: Re: CXi Embedded voicemail problem
Post by: bobcheese on September 20, 2011, 04:01:33 AM

So, to clarify, you are saying that if you only have one vmail port in the hunt group then all works ok? But if you have more than one port in the group you get this fault?

Title: Re: CXi Embedded voicemail problem
Post by: KChan on September 25, 2011, 09:30:36 PM

Yes, that's right.

Title: Re: CXi Embedded voicemail problem
Post by: bobcheese on September 26, 2011, 04:44:36 PM

do all your vmail ports have the same cos? Also is the huntgroup type set to 'voicemail'?

Title: Re: CXi Embedded voicemail problem
Post by: KChan on September 27, 2011, 06:41:05 AM

Yes.

Title: Re: CXi Embedded voicemail problem
Post by: bobcheese on September 27, 2011, 10:23:28 AM

so if you have 4 ports in the group and the first one worked when you had it in there on its own, if you set the group to terminal, does the first call work (as this was the working port) or does it fail?

Title: Re: CXi Embedded voicemail problem
Post by: v2win on September 27, 2011, 03:07:10 PM

Is the hunt group type set as voicemail?