Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: gatorIT on January 06, 2009, 10:26:41 AM

Title: 5310 conference unit with 5220 phone
Post by: gatorIT on January 06, 2009, 10:26:41 AM

We have a Mitel 5310 conference unit paired with a 5220 IP phone.  It was working at one point but stopped.  We ordered a replacement 5310 unit (we now have two) but are still not able to get it to work.  We have tried the conference unit with a different 5220 IP phone as well.

The 5310 unit will power on, but after a second or two the the power light turns off. 

The only thing we haven't tried is a new power supply for the 5310. 

Does anyone have any thoughts or recommend where we could purchase a new power supply?

Title: Re: 5310 conference unit with 5220 phone
Post by: ralph on January 06, 2009, 01:56:15 PM

This should be supply stock for any Mitel dealer.  Did you try where you got the 5310?  If you can't get it there PM me and I'll see if I can get you hooked up. 

Ralph

Title: Re: 5310 conference unit with 5220 phone
Post by: Chakara on January 06, 2009, 10:42:51 PM

  Check the revision of the phone - it has to be above D.8.  The version is on the label on the back of the phone.  I've seen the exact symptom several times....

-Chak