Mitel Forums - The Unofficial Source

Mitel Forums => Mitel SX200, SX2000, and older SX platforms => Topic started by: mutombogeorge on September 01, 2011, 11:00:07 AM

Title: SX 2000 Can't make a long distance call.
Post by: mutombogeorge on September 01, 2011, 11:00:07 AM

When I try to make a long distance call,I get a message "out of service". Only when I want to access one country code; but I don't have any problem with others countries codes. My leading digit is "9". My ARS still correct. How can I troubleshoot this issue.

Title: Re: SX 2000 Can't make a long distance call.
Post by: ralph on September 01, 2011, 02:10:20 PM

Take a look at your trunks.
I suspect you have a down T1/PRI.

Ralph

Title: Re: SX 2000 Can't make a long distance call.
Post by: mutombogeorge on September 02, 2011, 07:03:26 AM

HI Ralph,
I'm using a LS/GS trunk card and evrything was running fine before I get this issue.I'm in Africa,  I can't call the US of America by dialing "9" "001", and stuck there with getting a message "out of service" on my display.
With Regards.

Title: Re: SX 2000 Can't make a long distance call.
Post by: ralph on September 02, 2011, 12:02:04 PM

You're going to have to figure out what trunk group that call is routing through.
Look in ARS for the route, 
then go to route assignment and find that route.
Look for the trunk group number.

Then in maintenance enter "stat t g <trunk group>"
That will show you the trunks that are out of service.

Ralph

Title: Re: SX 2000 Can't make a long distance call.
Post by: mutombogeorge on September 06, 2011, 12:13:24 PM

Hi Ralph,
I verify step by step evrything you asked me to do and come to the same result I got when first I started to troubleshoot my system from the switchboard. All my trunks shoe Busy or Idle some time but not out of service.
When I press function from the switchboard-press trunk function-enter any number of trunk- then attendant access, after hearing the dial tone; when you dial 001 following with a USA number ,without the leading "9", the number rings.

Title: Re: SX 2000 Can't make a long distance call.
Post by: v2win on September 06, 2011, 01:35:41 PM

Can you post some information for ARS route for 9011

Route

Trunk Group

Digit Modification

Digits to follow

Call progress tones modification is any is used

Title: Re: SX 2000 Can't make a long distance call.
Post by: mutombogeorge on September 07, 2011, 03:04:53 AM

ARS route for 9 01

Route  : 2

Trunk Group: 1

Digit Modification: 2

Digits to follow: 7

Thks.

Title: Re: SX 2000 Can't make a long distance call.
Post by: v2win on September 08, 2011, 08:11:38 PM

You dont have enough digits to follow to call a number in the USA

Title: Re: SX 2000 Can't make a long distance call.
Post by: ralph on September 09, 2011, 05:38:57 AM

v2win, good catch.   Didn't see that myself.

Change the number of digits to follow to 'unknown' and then retest it.


Ralph

Title: Re: SX 2000 Can't make a long distance call.
Post by: mutombogeorge on September 12, 2011, 10:54:23 AM

Hi v2win,
The ARS route I gave you is for 01 and not for 00. The Digit "00" include the 001, 002, 003...., 00245.....
The out of service message appear just when you dial 9 001.

Title: Re: SX 2000 Can't make a long distance call.
Post by: ralph on September 12, 2011, 11:10:23 AM

What may be helpful here is to print (capture) the following forms and post here.
1- trunk service assignment
2- trunk groups.
3- digit modification
4- route assignment
5- ARS

I think we're going to need to see what you have programmed.

Ralph

Title: Re: SX 2000 Can't make a long distance call.
Post by: mutombogeorge on September 15, 2011, 11:31:45 AM

Hi Ralph,
I'm sorry for the hard time I gave to you. I found that one extension was programmed with the same digits"5001" on the superset.....Very worst!