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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: telecom_guy on December 24, 2008, 09:27:36 AM

Title: Outbound caller ID
Post by: telecom_guy on December 24, 2008, 09:27:36 AM

Hello,

We are having issues where the names of the stations sets are appearing on customers caller ID.  Its random and does not happen all the time.  For an example:

Ext:12345 - John Doe,    "John Doe" would appear on the customers caller ID.  It should show up as the Facilities name, which sometimes it does.  I'm just wondering if anyone have any ideas why this is happening.  Verizon said their end is good. 

Title: Re: Outbound caller ID
Post by: Mattmayn on January 02, 2009, 07:23:00 AM

I assume that this is on a PRI?

Are you doing any CPN subsitution?

Are there multiple PRIs?

Title: Re: Outbound caller ID
Post by: msmith2156 on January 05, 2009, 12:01:50 PM

We had a similar issue and had to have Ma Bell relable our outbound circuits all the same. 

Title: Re: Outbound caller ID
Post by: ralph on January 05, 2009, 04:26:41 PM

You didn't say but I would have to believe that you have at least two PRI's.   
If that is the case it would be pretty easy to test/verify.   
Take one PRI out of the outbound trunk group.   Test.
Then put it back and take out the trunks from the second PRI.
I would suspect that when you hit one partitular PRI you have the issue.
Check your programming in the 3300 (or NSU) to verify all programming is same (including Trunk Service Number).
I'd lay money on Verizon not having everything programmed the same.   Worse case you get a service tech on site with a PRI tester and make some outbound calls on each.

Ralph

Title: Re: Outbound caller ID
Post by: v2win on January 09, 2009, 11:56:01 AM

Couple of things to check

In class of service check

Calling Party Name Substitution
Name Suppression on Outgoing Trunk Call
Non-Prime Public Network Identity

In Protocol Assingnment

Send NI2 Outgoing Name

Title: Re: Outbound caller ID
Post by: telecom_guy on January 14, 2009, 10:53:57 AM

Yes, we only have 1 PRI.  We have a range of DID that the number is in.  So we should remove that number listed in the range?

Title: Re: Outbound caller ID
Post by: v2win on January 14, 2009, 12:29:19 PM

What do you have set in protocol assignment?

Title: Re: Outbound caller ID
Post by: telecom_guy on January 14, 2009, 04:37:28 PM

Controller Module:    3   
Port:    1   
Link Number:    17   
Interface Type:    T1   
Protocol:    DMS 100   
Protocol Variant:       
Network side/Q.SIG Master:    False   
Enbloc:    False   
 
Q.SIG Only
  Fake Answer Supervision:    False   
   
Enable Unknown TON/NP:    False   
Comment:    PRI to Verizon


Yes we only have 1 set.