Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: pakman on June 14, 2011, 10:05:43 AM

Title: Voice Mail Getting Cut Off
Post by: pakman on June 14, 2011, 10:05:43 AM
On our 3300 system version 4.1 None DID extension, when people try and leave voicemails sometimes they get "message was to short" then they get cut off, this appears to be hit or mis.

Thanks
Title: Re: Voice Mail Getting Cut Off
Post by: ralph on June 14, 2011, 10:35:10 AM
What version of VM?   Embedded?  NuPoint?  6510?

Ralph
Title: Re: Voice Mail Getting Cut Off
Post by: pakman on June 14, 2011, 12:08:00 PM
Embedded
Title: Re: Voice Mail Getting Cut Off
Post by: Mattmayn on June 14, 2011, 03:05:58 PM
Do you know if these are IP calls or not?
Title: Re: Voice Mail Getting Cut Off
Post by: pakman on June 15, 2011, 08:41:44 AM
No there outside callers. When the customer goes to voice mail it's not the same PBX as this extension as all of our voice mail resides in one location. I've looked at the logs between the two sites and I haven't found packets dropping or anything that would give me more insight as why this happens.
Title: Re: Voice Mail Getting Cut Off
Post by: ralph on June 15, 2011, 09:37:27 AM
Here's my guess as to what is going on:
The VM is not hearing your audio.
You can dupe internally by calling your a phone that's forwards to VM on your speaker phone.  Mute the MIC.
You'll hear "recording has stopped.  Message too short.  It has been discarded".

So I suspect there is a network issue.  - The normal cause of one way audio.
Check all your default gateways and routing.

Ralph
Title: Re: Voice Mail Getting Cut Off
Post by: Mattmayn on June 16, 2011, 07:06:53 AM
It could be a E2T problem if there are IP trunks involved. Just throwing random ideas out there.