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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: rotiprata on June 12, 2011, 12:14:09 PM

Title: Ip phone 5340 visual voicemail can't play message
Post by: rotiprata on June 12, 2011, 12:14:09 PM

Hi, anyone know why IP 5340 visual voicemail can't play message? It shows ' message can't play due to an error in the system'. No problem with redirecting, save or discard the message. Only problem it refuse to play.

Only can retrieve voice message manually via dialling the voice mail group (voice guided)

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: bobcheese on June 12, 2011, 01:56:55 PM

Think I have seen this before are you using a visual voicemail key programmed as a key or via aplications button

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: rotiprata on June 12, 2011, 08:50:02 PM

Hi bobcheese,

I am using the message button as 'open voicemail application'.

I can login to the voice mail visually, can see voice message deposited by callers, can delete, can redirect,but the only thing is can't press 'play'.

It shows 'can't play message due to a system error'.

At the same time, I have an alarm 'DSP status' which can't be clear even though I rebooted the controller 3300.

Btw, is the alarm 'DSP status' affect the visual voicemail 'play' function?

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: Mattmayn on June 13, 2011, 07:13:29 AM

I would suggest you reslove the DSP problem first. That could cause many problems in your system.

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: ralph on June 13, 2011, 07:49:32 AM

I believe that the embedded VM uses a DSP to play messages.    How many ports of VM do you have?

Ralph

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: bobcheese on June 13, 2011, 09:20:31 AM

Agree that you should fix DSP issue before looking at visual vmail issue.

I think I have seen a similar issue on the visual vmail before and had to log in via the applications key to listen to messages. Give this a try when you have a moment to test.

Also out of interest what version of sw are you running?

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: rotiprata on June 13, 2011, 10:10:41 AM

I used 4 voice mail ports.

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: rotiprata on June 13, 2011, 10:38:02 AM

I open up my 3300 controller cover and found no DSP module installed inside. Do I need to install one? what difference between DSP or DSP2?

Surprisingly, when I first use visual voicemail to play message, it works. After a few hours, it start to give this problem of can't play voice message.

Playing or listening to VOICE-guided voicemail no problem if I lift up my handset or use handsfree to dial the voice mail hunt group.

I will check my ICP 3300 software version & get back to you all.

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: v2win on June 14, 2011, 08:32:08 AM

I would bet your DSP alarm is caused by having compression licenses with not enough DSP resources.

Can you post your license options without the sysid or application record for privacy reasons.

If you can call VM from an IP phone your DSP's are working now that's not to say you don't have a bad channel or intermittent one.

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: rotiprata on June 14, 2011, 10:41:14 AM

Yes, the license option state I got 8 unit of MCD E2T/GW compression license. What is compression license for?

How to solve this problem? Because of DSP resource limited?

Please help?

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: ralph on June 14, 2011, 11:16:34 AM

Compression is to use the g729 codec between 3300's or SIP provider.
If you bought licenses for compression then you'll need to add a DSP module.

Ralph

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: rotiprata on June 15, 2011, 11:27:43 AM

If the system don't use any compression facility, is it alright to leave the 'DSP status' alarm alone?

I agree it could be DSP resource limited because it use 'embedded DSP' and compression license need additional DSP module.

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: ralph on June 15, 2011, 12:14:12 PM

Shouldn't be a problem to just ignore the alarm except for the alarm is always active.

Ralph

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: rotiprata on June 16, 2011, 11:14:44 AM

I found out that 2 external and 1 internal conference can't work. The first external call can't be included in the conference.

Only 2 internal and 1 external conference can work.

Is this because of the 'DSP status' alarm on resource failed?

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: rotiprata on June 16, 2011, 11:30:44 AM

Btw, the 3300 controller version 10.2.0.26_2, MCD release 4.2

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: v2win on June 16, 2011, 12:06:14 PM

Check your system options


Maximum CO Trunks In A Conference   8
Maximum Parties In A Conference   8
Maximum Trunks In A Conference   8

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: rotiprata on June 18, 2011, 07:54:31 AM

yes..it works..thanks a lot

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: sxwizard on June 19, 2011, 02:47:13 PM

You need to resolve the DSP alarm. What model controller do you have (MXe, CX or CXi)?

Title: Re: Ip phone 5340 visual voicemail can't play message
Post by: rotiprata on June 20, 2011, 10:15:19 AM

I am using CX II