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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Neo360 on June 02, 2011, 04:32:39 AM

Title: Calling out codes
Post by: Neo360 on June 02, 2011, 04:32:39 AM

All,

I have an ACD call centre that now has a requirement to call out..  Is there a way that I could report on different types of outgoing calls..  Say, Personnel, Sales or Insurance....

I am running a 3300 on 8.0.11.7 and also have a 6110 and 6160...

Any help would be appreciated... 

Title: Re: Calling out codes
Post by: ralph on June 02, 2011, 09:16:15 AM

I think you'll have to use account codes.   

Ralph

Title: Re: Calling out codes
Post by: Neo360 on June 02, 2011, 09:30:57 AM

How do you report the account codes?

Title: Re: Calling out codes
Post by: ralph on June 02, 2011, 01:14:46 PM

Either your call accounting or Prairie Fyre programs can do it for you.   Unfortunately bout would be outside of my skill set.
 
Ralph