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Mitel Forums => Mitel Software Applications => Topic started by: dk39dj24lsm on May 20, 2011, 06:03:32 AM

Title: Get Caller ID from SRC events
Post by: dk39dj24lsm on May 20, 2011, 06:03:32 AM

Hi,

I've just installed the SRC and managed to capture call start/stop events.
I can't see anywhere the caller/called ID (just the DN). How these ID's can be obtained?

Thanks,

Arian

Title: Re: Get Caller ID from SRC events
Post by: dk39dj24lsm on May 20, 2011, 09:28:45 AM

Still me!

It's obvious that the caller/called ID's are not supplied by the SRC.
These informations are available in different ways (monitoring the device with Mitai functions, or even SMDR). The question is how to associate the infos provided for example by Mitai (callid) with those supplied by SRC in order to identify the call?

Thanks,

Title: Re: Get Caller ID from SRC events
Post by: ralph on May 23, 2011, 08:25:06 PM

What are you using for Call Recording?

Ralph

Title: Re: Get Caller ID from SRC events
Post by: dk39dj24lsm on May 25, 2011, 02:14:31 PM

Hi,

We're developing our own  recorder since 2003, we've just joined MSA in order to be compliant with Mitel.

Arian