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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: swinstation on May 16, 2011, 12:53:49 PM

Title: sip trunk between mitel and cisco
Post by: swinstation on May 16, 2011, 12:53:49 PM

Hi all
I am newbie in mitel and i have a problem on sip trunking .
I created a sip trunk between mitel and cisco and it works fine but there is a problem about RAD playing.
1.when cisco user calls to my ACD path and if the agents be free on of the ringing and get call successfully but when mitel agent put th call on hold the cisco user dose not hear music on hold.

2.when agents be busy (in normal and external callers) the external callers hear your are in Q,but
when a cisco user calls to busy acd path when the RAD starts playing the call disconnect suddenly.

please help me .

Title: Re: sip trunk between mitel and cisco
Post by: brantn on May 17, 2011, 06:07:05 PM

I would look at Suppress simulated ccm before ISDN progress in the COS of the trunks in the Mitel.

Title: Re: sip trunk between mitel and cisco
Post by: swinstation on May 18, 2011, 01:18:43 AM

Thanks for your reply,I will try it .

Title: Re: sip trunk between mitel and cisco
Post by: swinstation on May 18, 2011, 06:54:54 AM

Hi i tried and it was did not work.

Title: Re: sip trunk between mitel and cisco
Post by: brantn on May 18, 2011, 03:18:09 PM

PM me your SIP Peer Profile or post it as well as System Options and Class of Service. What release are you on as well?

Title: Re: sip trunk between mitel and cisco
Post by: swinstation on May 19, 2011, 03:58:28 AM

I will send it on Saturday.thanks again.

Title: Re: sip trunk between mitel and cisco
Post by: vorlander on June 03, 2011, 08:39:09 AM

I have the same problem too.

If a call manager user call a Mitel user and the mitel one put on hold, the cisco user cannot hear the MOH.

Someone can help me?

Title: Re: sip trunk between mitel and cisco
Post by: swinstation on June 03, 2011, 09:40:10 AM

I check class of service and followed mitel document file ,but I find the cisco MOH played for mitel user and mitel user cam hears cisco MOH but cisco user could not hear mitel MOH.please help us.

Title: Re: sip trunk between mitel and cisco
Post by: brantn on June 03, 2011, 11:51:18 AM

Silly question but if a Mitel user puts another Mitel user on hold do they hear the music on hold?

Title: Re: sip trunk between mitel and cisco
Post by: mav on June 03, 2011, 03:00:50 PM

What version of software is the 3300 on?

Title: Re: sip trunk between mitel and cisco
Post by: swinstation on June 03, 2011, 04:25:41 PM

mcd 4

Title: Re: sip trunk between mitel and cisco
Post by: swinstation on June 03, 2011, 04:27:40 PM

Quote from: brantn on June 03, 2011, 11:51:18 AM

Silly question but if a Mitel user puts another Mitel user on hold do they hear the music on hold?

yes of course

Title: Re: sip trunk between mitel and cisco
Post by: mav on June 04, 2011, 03:00:17 PM

Might be worth a look here, just googled it

http://www.tek-tips.com/viewthread.cfm?qid=1583299&page=1

Might be a bug, could upgrade to MCD 4.2

Title: Re: sip trunk between mitel and cisco
Post by: swinstation on June 05, 2011, 11:12:08 AM

thanks for your reply,I will make ticket .I checked everything and there is not another option to change.
anyway thanks in advance.