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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: markdevoll on April 28, 2011, 02:01:58 PM

Title: phones not fna to vmail
Post by: markdevoll on April 28, 2011, 02:01:58 PM

I have a set with a vmail box built (embedded voice mail checked and a name entered). the issue is the set doesnt fna to vmail. i outed the set and rebuilt it, no change. i copied a set that does work and this set still doest work. any idead. im thinking i might need to reboot the server.

Title: phones not fna to vmail
Post by: MitelUK2010 on April 28, 2011, 02:34:15 PM

You checked call routing to ensure the dn reroutes 1st alt to the pilot number of the vmail hunt grp?

Title: Re: phones not fna to vmail
Post by: ralph on April 28, 2011, 02:50:47 PM

A phone and it's vm box are not tied together until you specifically tell the phone to fwd to vm.
You can do this by going into the Call Rerouting Assignment form, finding the extension number and putting a '2' in the 1st alternative column.
(The assumption here is that the '2' is programmed to go to vm)

Easy thing to try.

Ralph
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Title: Re: phones not fna to vmail
Post by: bluewhite4 on April 30, 2011, 12:54:02 AM

I'm going to highjack your post for a second to complain about the "new" Users form. It needs to have a section for call-rerouting in it. Without it people never remember that they need to change that step so callers actually get voicemails. I know half the time our techs forget and then we have to remote back in and fix it quick.

Title: phones not fna to vmail
Post by: MitelUK2010 on April 30, 2011, 05:11:28 AM

And interconnect!

Title: Re: phones not fna to vmail
Post by: ralph on April 30, 2011, 09:31:01 AM

Quote from: MitelUK2010 on April 30, 2011, 05:11:28 AM

And interconnect!

Interesting....  What would you like to see regarding Interconnect?   

Ralph

Title: phones not fna to vmail
Post by: MitelUK2010 on April 30, 2011, 12:37:30 PM

Just the ability to set the interconnect number within the user device configuration form