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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: doctora on April 18, 2011, 10:35:23 AM

Title: Dialing 0
Post by: doctora on April 18, 2011, 10:35:23 AM: When I press 0 I get INVALID on the display and a fast busy. This should ring the operator X1000. Do I treat 0 like any other extension? Should I set it up in my ARS Digits dialed? I am not sure where to start for this.

Thanks
Mark
Title: Re: Dialing 0
Post by: ralph on April 18, 2011, 12:13:34 PM: '0' has not been defined in your system.
Do the simple thing, go to the "system speed call" form and add '0' as the speed dial number and '1000' as the actual number.

Then send beer. ;D

Ralph
Title: Re: Dialing 0
Post by: doctora on April 18, 2011, 03:20:23 PM: When I tried to enter the speed dial I was informed that 0 already existed. I found it on the only console we have. It is located on the remote (at least from my phone) 3300. So it appears I just dont have a path from the 3300 I and half of the campus are connected to the 3300 the console is connected to.
Title: Re: Dialing 0
Post by: ralph on April 18, 2011, 04:03:27 PM: Not so sure about that.
If it said it already existed but you don't have a route, then it must be active somewhere else.

Go to maintenance and enter these command:
loc num 0
loc fe ex 0

Ralph
Title: Re: Dialing 0
Post by: doctora on April 18, 2011, 04:26:55 PM: locate ex 0
The number refers to a remote directory number

Locate feature ex 0
The number refers to a remote directory number
Remote DN to CEID 801, routing digits 80
Title: Re: Dialing 0
Post by: ralph on April 19, 2011, 08:30:05 AM: Since it's an RDN it should be dialable.
From your 1st post you said you were getting a "Invalid".
This could be because 0 is forwarded some where that's isn't a real number
Or it could be that your RND table is messed up.
You obviously have at least one more system in your network.
Find which PBX 0 is programmed on and then do the same commands I suggested above.
Then go into the call rerouting tables and see where it's forwarded to.

Ralph
Title: Re: Dialing 0
Post by: Chakara on April 19, 2011, 10:12:47 PM: Sorry - but is RDN somehow related to call re-routing?

-Chak
Title: Re: Dialing 0
Post by: bluewhite4 on April 19, 2011, 10:18:46 PM: Quote from: Chakara on April 19, 2011, 10:12:47 PM
Sorry - but is RDN somehow related to call re-routing?

-Chak

RDN = Remote Directory Number.

Should there be a sticky where people can add acronyms?
Title: Re: Dialing 0
Post by: Chakara on April 19, 2011, 10:25:46 PM: Maybe, but something like that would be better in a Wiki format. With just a thread it would end up with dozens of posts and be tricky to find useful stuff. We need an alphabetical list.....

I'll think about it....

-Chak
Title: Re: Dialing 0
Post by: Mattmayn on April 20, 2011, 07:23:02 AM: depending on your ARS setup your 3300 may be looking for more digits than "0" and that could cause the invalid response. Some tweaking in ARS digits dialed could fix it.
Title: Re: Dialing 0
Post by: ralph on April 20, 2011, 08:18:22 AM: Sorry about the acronym. I'll stop using them PDQ. :)

How many systems do you have?
Log into each and then in maintenance do a "loc ext 0" to see where it's at.
Then have someone there dial 0 to see what it says on their display.

Ralph
Title: Re: Dialing 0
Post by: v2win on April 20, 2011, 08:58:08 AM: If it doesn't work now why not just delete the entry in the Remote Directory form and make it a speed call?
Title: Re: Dialing 0
Post by: ralph on April 20, 2011, 10:50:05 AM: yeah... well... there's always that.

Ralph
Title: Re: Dialing 0
Post by: doctora on April 20, 2011, 11:39:53 AM: I dont watch the thread for a day and look at the responses.
I believe that if 0 were four digits it woud work. Since it sees 0 in the other cluster with and ID of 801 and in my ARS Digits dialed entry 801 wants 4 digits to follow.

I have a console with a button programmed as 0. I think that if I remove the button and have a system speed call entered in each remote switch that send 0 to the primary extension of the console that it would work. Since the primary number of each console is a 4 digit extensions.

The other thought I had is if I have an entry in my ARS digits dialed

Digits dialed | Number to follow | Term type | Term Num
801 4 Route 7

Can I add
801 1 Route 7

In other words two entries with the same digits dialed with different Number to follow?

Thanks for all the responses.
Title: Re: Dialing 0
Post by: ralph on April 20, 2011, 03:50:22 PM: In your ARS change the Number of Digits to follow to be "unknown" and retry.

Ralph
Title: Re: Dialing 0
Post by: Mattmayn on April 21, 2011, 06:59:02 AM: And if you don't like the delay of the unknown build a route for 8010 0 to follow. Don't build the 801 with one to follow, that will break stuff.
Title: Re: Dialing 0
Post by: doctora on April 25, 2011, 12:02:45 PM: It would not allow me to build the 801 with 1 to follow. So I am glad I was not allowed to break stuff. I am out of the office but I will try again when I get back. I will follow up with a comment when I get back.

Thanks again for all the help,
Mark
Title: Re: Dialing 0
Post by: doctora on May 04, 2011, 04:52:38 PM: We removed the entry on the Console of 0. then added a system speed dial in both 3300's and it is working fine now.

Thanks for all the input.