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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: vorlander on March 29, 2011, 05:54:43 AM

Title: ACD long waiting
Post by: vorlander on March 29, 2011, 05:54:43 AM

Hi to all.

I need to know if there is a way to automatically drop a call if the call remains in an acd queue for a long time.

Anyone can help me?

Title: Re: ACD long waiting
Post by: ralph on March 29, 2011, 08:02:29 AM

It's done in the path programming in the "Interflow Point Directory Number"

The following is from the help files:

Specifies the directory number of the interflow destination. Valid interflow destinations are stations, attendant consoles, ACD paths, hunt groups, ring groups, system speed calls, RADs and RAD groups. RADs and RAD groups as interflow point directory numbers are treated as auto-attendants.