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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Neo360 on March 21, 2011, 06:05:17 AM

Title: Display CLI external.
Post by: Neo360 on March 21, 2011, 06:05:17 AM

All,

I am trying to show my DDI when calling out.  I have added the correct product within the exchange, but still see 'Unknown Number' when I call my mobile.  My extension is one of our DDI range.

I am able to display another number by using CPN Substitution, but want as default to show all DDI on outgoing calls.

What am I missing??

Title: Re: Display CLI external.
Post by: ralph on March 21, 2011, 10:29:00 AM

CPN substitution is done via a combo of two forms.  :
DID Ranges for CPN substitution
and
CPN Substitution

Looks there and check out the help files.  They should be able to step you through the changes.

Ralph
TAG: I'm Looking for cable contractors or companies that provide cabling services. (http://www.statewidetelecom.com/cable_contractors/index.htm)

Title: Re: Display CLI external.
Post by: Neo360 on March 21, 2011, 10:31:40 AM

Thank you, I get that and all works OK, unless I add my extention to my extention, this is displayed as Unknow Number again..

Title: Re: Display CLI external.
Post by: ralph on March 21, 2011, 11:29:47 AM

Quote from: Neo360 on March 21, 2011, 10:31:40 AM

unless I add my extention to my extention, this is displayed as Unknow Number again..

I'm not sure what you mean here.
Where are you doing that?
Ralph

Title: Re: Display CLI external.
Post by: Neo360 on March 21, 2011, 12:39:24 PM

OK, so I have 350 DDI's.  If someone in the DDI range calls out, I want the DDI to be shown..  So if I'm 2280 I want to display 01345 58'2280' or I'm 2176 I want to display 01345 58'2176'.  At the moment this displays as 'Unknown Number'.. 
I can, using the forms you recommended change 2280 and display 01345 58'2176' because that is what I have programmed.  BUT if I try to program 2280 to show 01345 58'2280' is shows 'Unknown Number'
I hope this is a little clearer, and I'm not asking a stupid question.

Title: Re: Display CLI external.
Post by: ralph on March 21, 2011, 02:54:25 PM

I think I understand. 
Now I'm baffled.
The only thing that comes to mind is there may be carrier related.

You can do a quick test from maintenance commands.
Enter: ccs trace en cont
make a call out.
next enter: ccs trace dis  (to stop the trace).

This will show if you're actually sending the information but the carrier isn't taking it.

Ralph