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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jblade44 on February 16, 2011, 10:28:30 AM

Title: ACD agent no 2 way audio
Post by: jblade44 on February 16, 2011, 10:28:30 AM

Have 5 Agents on 3300Mxe and one of the agents when logged in takes calls but they cannot hear caller and caller cannot hear them. If you stay on the call long enough you might get short bursts of audio coming in and out. Other agents working fine. Created another agent and it works fine. Running release 7.1. Have tried agent at other ACD sets and same issue. Want to try and avoid having to reboot. Checked logs and getting alot of these errors but not sure if they are related.

  Call Control - Software
Description:    UNEXPECTED MESSAGE, OFFSET 2:$186, PC: $2F4226 LOG_ID: cphdlr#10, PROCEDURE: cp_application_handler, SEVERITY: cp_major PID: ($6, $310) MSG_FUNC_CODE: $CC, MSG_TX_PID: ($6, $310), MSG_TX_PROG_NAME: cpprog MSG_DATA: $8

Title: Re: ACD agent no 2 way audio
Post by: Chakara on February 16, 2011, 10:35:41 PM

  Never seen that - I'd lean to blowing away / recreating the agent and/or rebooting the system.

-Chak

Title: Re: ACD agent no 2 way audio
Post by: ralph on February 17, 2011, 08:45:00 AM

Are both the agents and devices registered to the same 3300 controller?

Ralph