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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Mitelmindset on February 15, 2011, 10:29:05 AM

Title: Time Zone errors....Ideas as to why?
Post by: Mitelmindset on February 15, 2011, 10:29:05 AM

I have been getting these messages for the last month. My Enterprise server was automatically providing the time updates to my 3300 enterprise. The daily update is still happening but my PBXs are reporting this as per below....
-Running MCD 4.0 SP2

Software   4931   Warning   2011/Feb/15   06:11:34    VPIM  CSMTPClientMsg::SendDate - Unable to get Time Zone
  Main   ipvm_smtpclientmsg.cpp;1855
 
Software   4930   Warning   2011/Feb/15   06:11:34   AL -- IPVMCD   Unexpected Result->Cvm_server_tbl::GetLocalRecord()
Failed to find a local record. Check the NVM Servers table to make sure that there is a local record.
Main   Cvm_server_tbl.cpp;868
 
Software   4929    Warning   2011/Feb/15   06:11:33   AL -- IPVMCD   Unexpected Result->Cvm_server_tbl::GetLocalRecord()
Failed to find a local record. Check the NVM Servers table to make sure that there is a local record.
 
Thank you in advance.

Title: Re: Time Zone errors....Ideas as to why?
Post by: wiseguy on February 15, 2011, 10:44:59 AM

Sounds to me like you have an entry in the VM Network servers. Please remove if that is the case.

Title: Re: Time Zone errors....Ideas as to why?
Post by: Mitelmindset on February 15, 2011, 10:49:48 AM

Clarification....
These are Mitel 3300's boxes. Is there a maintenace command I can use to clear this or correct it?

Thank you,

Title: Re: Time Zone errors....Ideas as to why?
Post by: bobcheese on February 15, 2011, 06:58:55 PM

Mitelmindset, have you posted this on another forum also? I seem to recognize this post. The log is refering to embedded Voicemail (most likley the voicemail to email function) and it is looking to the Networked Voicemail servers form for a local record to apply the correct timezone. If you have this feature enabled on the 3300 and have no local record you will need to add one.

Title: Re: Time Zone errors....Ideas as to why?
Post by: ralph on February 16, 2011, 09:03:59 AM

Bobcheese,

I've seen this one too before.
Didn't see the resolution.    My question is, where to you add the local record?

Ralph

Title: Re: Time Zone errors....Ideas as to why?
Post by: bobcheese on February 16, 2011, 04:01:26 PM

Hey Ralph, ok so you go to Network VM servers form, add a new record, 'network element name' should be same as in network element assignment, 'type' should be '3300 ICP', local should be set to 'yes', IP & DNS are self explanetry and the 'time zone' should be the local time zone of the controller. This ensures the correct time stamp for email & message detail (it also should stop the logs :))