Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mheuer on August 11, 2025, 01:05:30 PM

Title: 6930 IP Phone has all RED lights
Post by: mheuer on August 11, 2025, 01:05:30 PM

I have a single user on a 3300 platform who has a 6930 IP phone. All of the keys on the phone are lit up red, the speakerphone key is also lit up red. User has no issues with calling out or receiving calls. The phone has service level of Full, and the extension is not ACD or Hotdesk.

Things we've done so far:

• Replaced the phone with another known working phone, the keys are still all red
• Replaced all cabling
• Verified all switching/routing is configured correctly
• Verified firmware and COS are the same as all other users (no other users are reporting this problem)
• Rebooted the phone
• Factory reset the phone

Besides deleting and recreating his extension I can't think of any other ways to fix this problem.
I'm not sure how to upload a picture of the phone, but I do have a picture if it helps.
Anyone have any ideas?

Title: Re: 6930 IP Phone has all RED lights
Post by: ZuluAlpha on August 20, 2025, 04:19:48 PM

That's wild. Do the logs by chance show anything?

Title: Re: 6930 IP Phone has all RED lights
Post by: ralph on August 21, 2025, 02:39:00 PM

Do a "LOC Fe Num <extension on key>" and see if it shows anything.
Same for "LCO fe ext <phone extension."

Ralph