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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: esoare on April 26, 2025, 12:38:58 PM

Title: TDIL - How to add Emergency Call Notification to a phone
Post by: esoare on April 26, 2025, 12:38:58 PM

Version 6.2 SP1

I think things changed in later versions, so what ChatGPT says, doesn't work.
I learned ChatGPT doesn't know squat about Mitel MiVoice 250's! - Lead me down fruitless paths of clicking in the database programmer
I learned that the manuals are your friend!

I was trying to figure out how to make the message for emergency calls appear on a new phone I installed for a maintenance personal at a Mitel MiVoice 250 site.

In "MiVoice Office 250 Installation and Administration Guide" - Emergency Calls: Emergency calls, by default, use the first local trunk group and will not be sent using node trunk groups on other nodes. However, when ARS is used to place an emergency call, Route Group 1 is used even if it contains nodes. This means that the network can access a trunk on a node other than the user


In "Features and Programming GuideWhen a user places an emergency call, every administrator in the network receives an emergency alarm.

I changed the Device Flag - Administrator to YES and that I believe should get me what I want.

If others have more info/details that would be helpful, please chime in!

Title: Re: TDIL - How to add Emergency Call Notification to a phone
Post by: Tech Electronics on April 28, 2025, 07:13:02 AM

esoare,

I am not sure what ChatGPT is or why you would use that for this, but the manual and pressing F1 inside of programming are your best bet.

As for how you did it that is correct, administrators are alerted for any alarm in the system.

You could also send out an email for Critical Alarms which would also be a way to alert them since there isn't an audible associated with either one.

Thanks,

TE