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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: nortel on March 27, 2025, 01:22:37 AM

Title: Mitel 5000 Default Password
Post by: nortel on March 27, 2025, 01:22:37 AM

I have myself a Mitel 5000, and I defaulted the DB, but the default password still is not working. Are there any suggestion

Title: Re: Mitel 5000 Default Password
Post by: acejavelin on March 27, 2025, 03:30:18 PM

It is usually itpassw or it5k (older controllers and software, like pre-2.4 or 3.0) if memory serves me correctly...

But it seems to me a "default database" through the front panel leaves the admin password and software license key in place on newer systems (like HX controllers with 6.0 or higher software, maybe even 5.0).

The only way around that is Mitel Tech Support (which requires active Software Assurance and a fee and Docusign document of ownership) or a new CompactFlash card.

Title: Re: Mitel 5000 Default Password
Post by: nortel on March 27, 2025, 07:38:52 PM

Still doesn't seem to work. What would the username be?

Title: Re: Mitel 5000 Default Password
Post by: acejavelin on March 27, 2025, 10:27:12 PM

admin / itpassw

Has been the default since 2.0 (so early to mid 2000's).

Again, defaulting the database from the front panel on modern systems does NOT reset the password.

Title: Re: Mitel 5000 Default Password
Post by: ACDeezNutz on March 28, 2025, 11:20:02 PM

I have a version 5 and 6.2 in my lab.  I did a factory reset from the front panel on both.  Both used admin / itpassw after the reset.  However, if you reboot the controller before logging in, changing the password, and saving to the system flash then the old DB and login come back because you never saved anything to the card, its only in memory that the reset happened.