Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Soulsanctu on March 10, 2025, 11:54:32 AM

Title: MiVB/MBG Eventide Call Recording
Post by: Soulsanctu on March 10, 2025, 11:54:32 AM
Greetings all.... We have a customer we are moving from MiVC to MiVB. They have been using Eventide call recording on analog trunks. Those trunks have been moved over to SIP trunks. Eventide recording was changed over to record on SIP trunks from LS lines. We are working on having the Eventide only recording specific calls based on outbound caller ID. The vendor for the Eventide configured the Eventide but we are not getting outbound calls to record based on the Caller ID sent. They contacted Eventide and here is their response:
The feature works based on the Caller ID or DTMF field
Title: Re: MiVB/MBG Eventide Call Recording
Post by: johnp on March 10, 2025, 05:22:39 PM
Did you provide them with any sip captures to see why it isn't working per what they say they look at?
Title: Re: MiVB/MBG Eventide Call Recording
Post by: Soulsanctu on March 11, 2025, 03:34:39 PM
This is what I got from the vendor:
The feature works based on the Caller ID or DTMF field
Title: Re: MiVB/MBG Eventide Call Recording
Post by: ACDeezNutz on March 12, 2025, 12:42:23 AM
MBG / SRC using an MiVB needs a cert involved with the recording application and the MBG.  Have you made sure that exists?  That was a requirement back with MiVCR and also still now with MIR and any application using an SRC that I've ever known.  It decodes the MiNet audio.  You can have all the rules you want to record, but with out that it will never work.
Title: Re: MiVB/MBG Eventide Call Recording
Post by: johnp on March 12, 2025, 09:03:39 AM
As this is recording sip traffic, it most likely is not encrypted.
Title: Re: MiVB/MBG Eventide Call Recording
Post by: Soulsanctu on March 14, 2025, 02:22:38 PM
This is not MiVR.. this is using a third party hardware/software- Eventide.  Had calls before moving them from Connect to MiVB. Asked vendor from Eventide for a white paper or any information for any configuration on the MiVB side. Was told it would just be a monitored port of traffic from the SIP provider. Since implementing, they are not able to filter by outgoing Caller ID. We are being told the Caller ID needs to be in the Metadata field.
Title: Re: MiVB/MBG Eventide Call Recording
Post by: bojo387 on March 15, 2025, 02:16:30 PM
Quote from: Soulsanctu on March 11, 2025, 03:34:39 PM
This is what I got from the vendor:
The feature works based on the Caller ID or DTMF field

Usually in span port recording, the caller ID will be based from the SIP Header.
Title: Re: MiVB/MBG Eventide Call Recording
Post by: johnp on March 16, 2025, 03:14:28 PM
Without seeing a packet capture to see what is being sent, makes troubleshooting this harder.