Mitel Forums - The Unofficial Source

Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: esoare on February 20, 2025, 06:03:19 PM

Title: SLM-8 Troubleshoot check + Hardware purchase locations
Post by: esoare on February 20, 2025, 06:03:19 PM

Hi Forum!

Super help from @Tech Electronics!

Deploying a site (getting a PC setup for remote access) and troubleshooting an extension 107.

This extension is on DEI 1 - Bay 2 - Port 7.
During testing, found No Dial tone on the Full SLM-8 card.... I swapped SLM-8's beteen Bay 2 and Bay 3.
During testing, found Dial tone on Bay 2. i/e: the issue followed the card!

In software, the DEI1-Bay 1/2/3 ALL showed ONLINE...
I tried a power reset on DEI 1 to start off, without a difference.
I decided to swap cards, to see if the issue would stay in the BAY or go with the Card...

Is that the proper test procedures?

2nd. Is there a particular spot to purchase these SLM-8 or other hardware?
I know some forums don't allow monetary questions, but I do want to get some good hardware, with maybe a warranty.
I have E-bay as an option also...

Thanks in advance!
esoare

Title: Re: SLM-8 Troubleshoot check + Hardware purchase locations
Post by: acejavelin on February 20, 2025, 10:11:57 PM

Your diagnostic process if fine... Seems like you have determined it's a card.

I would suggest either American Telebrokers, iStream Communications, or PC Liquidators... We have used all three with pretty good luck. Sometimes StarTech Tel too but they tend to be on the spendier side.

Title: Re: SLM-8 Troubleshoot check + Hardware purchase locations
Post by: esoare on February 26, 2025, 01:40:56 PM

Thanks @acejavelin!

Appreciate you pointing me in the right direction with sourcing parts.

Having the forum has been a huge help in processing / onboarding this client.

esoare