Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: thenewguy on February 12, 2025, 05:13:52 PM
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I am sure this is a silly thing. I have programed a lot of buttons this way but this one will not work for me. MIVB 9.4 nupoint VM, and Micollab.
I had to change a extension to another number due to conflict is the start of the issue. This person has one extension 6187 but she hot desk in to a acd extension 6636. I put a multicall button of 6187 while logged into 6636 so she can answer not acd call from that number. 6187 also has a MB. I normally put a MWI button on the 6636 so she can see she has a voicemail on 6187 and get to it. I have 20 other extension that this works on. This one however has the MWI button that says off in a square. I have the MB set up in nupoint. I also deleted it and let micollab create the MB also (same results). I cannot find anywhere what this off is and why it is on this button. Thanks for the help
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The MWI stays "off" even when there is a new message on 6187?
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Does the MWI light turn on on the prime line's main phone?
Can you light the light manually using the feature code?
Ralph
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The vm for the extension does light the light up. This is when I try to program a mwi button for the other mailbox. The button says the label name but is gray and says off. This is for a ring group and when it is not answered it hits its on VM box and I want a appearance of that mailbox that can be checked from a phone. I have it going to her email but that is not enough.
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They way I usually would do this would be created a trusted extension with mailbox, then add the ring group number as an alternate extension in it's mailbox. then add this as the MWI button. Might name it MB RG XXXX