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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: MMarble on January 21, 2025, 04:13:54 PM

Title: Mitel Bluetooth Headset Issue with 5330 Deskphone - Initial Use Produces Repeati
Post by: MMarble on January 21, 2025, 04:13:54 PM

One of our users is experiencing an unusual issue with their Mitel Bluetooth headset, which is connected to a Mitel 5330 deskphone. When the user initially attempts to use the headset, they hear a repeating tone instead of the expected dial tone. However, if they hang up the call and then attempt to use the headset again, they receive the proper dial tone.

Before I proceed with ordering a replacement headset, I wanted to check if there might be any deskphone settings I should investigate that could potentially resolve this issue. Has anyone encountered a similar problem, and if so, were you able to fix it through configuration adjustments?

Thanks in advance for any insights!

Title: Re: Mitel Bluetooth Headset Issue with 5330 Deskphone - Initial Use Produces Repeati
Post by: ralph on January 22, 2025, 11:26:29 AM

Broken Dial Tone?

Check first to see if the phone is forwarded or has a message waiting.
In maintenance enter "Loc fe ex [extension]"
It will tell you if there are features active on the phone.

Ralph

Title: Re: Mitel Bluetooth Headset Issue with 5330 Deskphone - Initial Use Produces Repeati
Post by: MMarble on January 22, 2025, 03:08:20 PM

Thanks so much for the reply.  I do see

Message Waiting Lamp On                                                         
Callback Messages : 1

I'll try to clear it and let you know what happens.

Title: Re: Mitel Bluetooth Headset Issue with 5330 Deskphone - Initial Use Produces Repeati
Post by: MMarble on January 24, 2025, 09:48:01 AM

I was able to find a replacement headset, and that successfully resolved the issue. Thank you for your feedback!