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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: fishhead64 on January 06, 2025, 03:30:26 PM

Title: Direct Inward Dialing Service
Post by: fishhead64 on January 06, 2025, 03:30:26 PM

Every once in a while, an entry in the DID table disappears. Callers just get a failed call.
There are only two of us with access aside from the vendor and we're certain we're not deleting it.

Is this a known issue or is there a log that can tell us who deleted and when?

Thanks!
Al

Title: Re: Direct Inward Dialing Service
Post by: ralph on January 06, 2025, 03:52:44 PM

Have you looked through the audit logs?

Ralph

Title: Re: Direct Inward Dialing Service
Post by: fishhead64 on January 06, 2025, 04:01:03 PM

Which log and where is it found?

Title: Re: Direct Inward Dialing Service
Post by: ralph on January 06, 2025, 04:08:51 PM

Maintenance and Diagnostics>>Logs>>Audit Trial Logs

Title: Re: Direct Inward Dialing Service
Post by: fishhead64 on January 06, 2025, 04:13:22 PM

The only thing I see there is me adding the entry back in.

Title: Re: Direct Inward Dialing Service
Post by: lundah on January 06, 2025, 04:59:09 PM

Are you deleting a set with a DID mapping associated with it? Entries shouldn't just disappear for no reason.

Title: Re: Direct Inward Dialing Service
Post by: fishhead64 on January 06, 2025, 05:26:29 PM

If there was an Line Key appearance of that extension on a phone that was deleted, would it still remove the DID entry associated with the main phone? And if so, why?

 

Title: Re: Direct Inward Dialing Service
Post by: lundah on January 08, 2025, 09:16:47 AM

Quote from: fishhead64 on January 06, 2025, 05:26:29 PM

If there was an Line Key appearance of that extension on a phone that was deleted, would it still remove the DID entry associated with the main phone? And if so, why?

I don't think so, at least I've never seen it. I've only seen the DID service entry removed when the primary destination DN is removed, meaning the set that has that DID assigned in the "DID Service Number" field in the Service Details tab in User and Services Configuration.

Title: Re: Direct Inward Dialing Service
Post by: johnp on January 14, 2025, 01:55:31 PM

I think newer software keeps the entry now.

Title: Re: Direct Inward Dialing Service
Post by: fishhead64 on January 14, 2025, 04:57:32 PM

Thanks, we'll be upgrading any day now. Looking forward to getting past some issues.