Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jbussell on December 05, 2024, 02:46:32 PM

Title: sudden voice/ring quality issues internally on MiVB MX III 9.1
Post by: jbussell on December 05, 2024, 02:46:32 PM

This morning I had a report from a coworker about them calling into the Mitel and the it sounded staticky...

Over the course of the morning I made some internal calls (extension to extension) and on a couple of them I experienced the scratchy, static sound in the voice quality as well in the ringback tone before they picked up. Other calls I made were normal. I have not experienced this before in this, or any other Mitel system installed or worked on.

This MiVB is at a sheriff office/justice center and all phone related equipment is on its own Vlan and runs across Cisico Enterprise switches and a robust network.

What would be the "usual suspect" to look for to try and identify why the internal sound quality has suddenly eroded at times?

Jim

Title: Re: sudden voice/ring quality issues internally on MiVB MX III 9.1
Post by: ZuluAlpha on December 05, 2024, 03:02:43 PM

Have they deployed any new radio or wireless equipment?

Title: Re: sudden voice/ring quality issues internally on MiVB MX III 9.1
Post by: Crowtalks on December 06, 2024, 01:20:03 PM

No, but it was suggested that I turn on codec 722 filter and I did that this AM.

After about midday yesterday, it hasn't happened (not to where anyone's reported it anyway) and neither I or my coworkers effected any network changes...so who knows...