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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: adynes on October 23, 2024, 10:30:27 AM

Title: Swap Primary and Secondary controller for 15 IP phones
Post by: adynes on October 23, 2024, 10:30:27 AM

Hello everyone.  We currently have two offices, a HQ with a EX and a branch office with a SMB. We have a EPL between the offices and failover setup so all the phones in the HQ have the EX as primary and the SMB as secondary and vice versa in the branch.  Well once of our departments moved into the branch location so 15 people took their phones to the branch and are working out of that office now but all their calls are still routing through the HQ over the connection between the offices wasting bandwidth.

Is there a easy way to "swap" the controllers in the phones config without me having to delete all the phones and recreate them?  I.e. right now in the phones config it says:

Home Element:  HQ EX Controller
Secondary Element:  Branch SMB

And I'd like to reverse that.

Title: Re: Swap Primary and Secondary controller for 15 IP phones
Post by: lundah on October 23, 2024, 11:36:37 AM

No, the only way to change the primary controller is to delete and recreate the sets/users.