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Mitel Forums => Mitel Software Applications => Topic started by: a.ghezzi on October 17, 2024, 07:44:26 AM

Title: Upgrade from 9.7.1.110 to 9.8.1.12.01
Post by: a.ghezzi on October 17, 2024, 07:44:26 AM

Hello Hi

I have a little problem when I run upgrade in Micollab 9.8.1.12.01.

After starting upgrade I get this error

Please insert a CD/DVD with one of the following volume labels:
MSL 11.0.110.0.x86_64
MVF_6.0.0.10
MBG_11.5.2.35

Can anyone help me understand how to resolve this error ?

Thanks Alessandro

Title: Re: Upgrade from 9.7.1.110 to 9.8.1.12.01
Post by: dilkie on October 17, 2024, 12:12:42 PM

how was the upgrade performed?

Title: Re: Upgrade from 9.7.1.110 to 9.8.1.12.01
Post by: a.ghezzi on October 17, 2024, 01:34:24 PM

Hi all

I started the update inside Micollab with the appropriate function

Thanks Alessandro

Title: Re: Upgrade from 9.7.1.110 to 9.8.1.12.01
Post by: dilkie on October 17, 2024, 02:17:15 PM

Quote from: a.ghezzi on October 17, 2024, 01:34:24 PM

Hi all

I started the update inside Micollab with the appropriate function

Thanks Alessandro

report this to Mitel Product Support.. this shouldn't happen.

Title: Re: Upgrade from 9.7.1.110 to 9.8.1.12.01
Post by: johnp on October 18, 2024, 05:24:39 PM

Do you have software assurance?

Title: Re: Upgrade from 9.7.1.110 to 9.8.1.12.01
Post by: a.ghezzi on October 20, 2024, 10:30:53 AM

Yes . i have

Title: Re: Upgrade from 9.7.1.110 to 9.8.1.12.01
Post by: johnp on October 20, 2024, 07:34:11 PM

Have you tried an earlier version to upgrade to? The only time I have seen this is when SWA was expired.

Title: Re: Upgrade from 9.7.1.110 to 9.8.1.12.01
Post by: a.ghezzi on October 21, 2024, 01:42:36 AM

in the update memu I only have the choice of new versions. the strange thing is that this problem happened on version change 9.8 . I thinks that is impossible upgrade to 9.8 frammenti 9.7 i must used dvd\CD

Alessandro