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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: thenewguy on September 16, 2024, 03:43:59 PM

Title: Help with two MBGS on MIVB
Post by: thenewguy on September 16, 2024, 03:43:59 PM

I have two MBG, one for secure call recording and one for Teleworkers.   I have the teleworkers connected to the teleworker mbg.  The onsite workers that get call recorded connect to the call recording MBG.  I have switched to the interaction recording requiring the direct recording.  This is why I am now using the second MBG for call recording.  These mbgs are not "clustered" in with the system.  MY question is what is the best way to have the teleworkers get recorded also.  I have the teleworker sets MAC in the call recording MBG  and the teleworker MBG ( of course they connect to the teleworker MBG).  Thank You for the help.     9.4 MIVB system

Title: Re: Help with two MBGS on MIVB
Post by: johnp on September 20, 2024, 11:30:21 AM

I usually set up the recording server as another icp, then set the teleworkers icp to the src. In the src add them and send them to MiVB