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Mitel Forums => Shoretel - MiVoice Connect => Topic started by: cic on August 27, 2024, 10:08:30 PM

Title: Mitel 6910 to Shoretel Connection Problem
Post by: cic on August 27, 2024, 10:08:30 PM

Hi, Good day, Im not an expert in Shoretel/Mitel please help me with my problem.

We/I purchase Mitel 6910 since Mitel ip420 is EOL. The problem is i cant connect it with Shoretel Director Small Business Edition 100.

What we do in Mitel ip42 is

SHORETEL HANDSET
TO ENTER ADMINISTRATOR CONFIGURATION>MUTE + SIGN 73877(SETUP) + "#" SIGNUNDER INTERNET PROTOCOL>USE DHCP:OFF>IPv4 ADDRESS:192.168.100.###>SUBNETMASK:255.255.255.0>GATEWAY:192.168.100.1>DNS:NULL>SNTP SERVER:192.168.100.10UNDER SERVICES>CONFIG SERVER1 192.168.100.10

and when the handset is available in status, i can assign it in Shoretel Director Small Business Edition 100 if designated local/user.

I tried to set up this in Mitel 6910 but the said handset is not showing in the director. But i can ping it vise versa.

Shoretel Director Build 19.44.7900.0

Mitel 6910 SIP - Firmware Version 6.0.0.401

Any advise? Thank you.