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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: cempey on July 30, 2024, 08:08:55 AM

Title: Mitel 5360 Line Shows in Use But It Is Not
Post by: cempey on July 30, 2024, 08:08:55 AM

Hello,

I have a Mitel 5360 on a 3300 system where the primary line often shows that it is in use when it is not. Calls cannot come in during this time.  The set will clear itself. 

I have so far been unable to find a way to clear this.

Chris

Title: Re: Mitel 5360 Line Shows in Use But It Is Not
Post by: ralph on July 30, 2024, 09:03:52 AM

If it's a prime line you can do a couple of commands to try and figure out what's happening.
Stat ext <extension>
loc fe ext <extension>

If it's not a prime line then you can first find the PLID of the host phone with the command stat ext <extension> then while it's happening you can use the command of stat mls <PLID of Host phone>. If the line is actually busy it will show either I-busy or you-busy. If it says you-busy then you'll have to track down who else has that line.

Ralph

Title: Re: Mitel 5360 Line Shows in Use But It Is Not
Post by: cempey on August 02, 2024, 04:17:30 PM

I tried those commands and it shows my device is idle even though the set shows it is in use:

STATE EXTENSION 4781
                                         
The number refers to a Multi-device User Group.                                 
Pilot Number: 4781                                                             
Members: 4781                                                                   
Call Token -  current owner:                                                   
Call Token - previous owner:4781                                               
   Location    | Device               | State         |  Owner  | ID   |Status 
----------------------------------------------------------------------------   
 1  3  1  26  1| 5360 IP              |Idle           |         |      |       
 1  3  1  26  2| Unassigned           |Not applicable |         |      |       
 1  3  1  26  2| Unassigned           |Idle           |         |      |       
----------------------------------------------------------------------------   
----------------------------------------------------------------------------   

LOCATE EXTENSION 4781
The number refers to a Multi-device User Group.                                 
Pilot Number: 4781                                                             
Members: 4781                                                                   
IP Device ID:    26                                                             
Circuit Location : 1 3 1 26 1                                                   
Extension : 4781                                                               
Active Features :                                                               
Message Waiting Lamp On                                                         
Callback Messages : 1                                                           
Call Forward Always : 5000                                                     
Handsfree Answerback                                                           
Phone Lock: UnLocked                                                           
Service Level: Multi-device                                                     
MAC Address : 08:00:0F:85:D7:A1                                                 
Zone ID: 1                                                                     
                                                                               


STATE MLS 1 3 1 26                                                                               
  Shelf Cir    |                          |    Line    |   Line   |  Process   
Cab  Slot Line |      Installed  Card     |    Type    |   State  | ID   |Status
--------------------------------------------------------------------------------
 1  3  1 26  1 |MC125AA IP Line           | key system | mls_idle |      |     
 1  3  1 26  3 |MC125AA IP Line           | single line| mls_idle |      |     
 1  3  1 26  5 |MC125AA IP Line           | key system | mls_idle |      |     
--------------------------------------------------------------------------------


Where else should I be looking?

Title: Re: Mitel 5360 Line Shows in Use But It Is Not
Post by: ralph on August 03, 2024, 11:59:12 AM

Remove the call forward Always and I'd bet the light goes out.
It's showing that the line is forwarded on an always condition.

Ralph