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Mitel Forums => Mitel Software Applications => Topic started by: BrenM on July 16, 2024, 03:26:47 PM

Title: How to set up post-call survey?
Post by: BrenM on July 16, 2024, 03:26:47 PM

Good afternoon,

Figured I'd ask here while I investigate. Can anyone point me in the right direction or have some resources on how to create a post-call survey with MiCC/YourSite Explorer? Thanks for any/all assistance :)

Title: Re: How to set up post-call survey?
Post by: billbry66 on August 31, 2024, 04:44:10 AM

painful

you can set a post call dexstination in call coverage for extensions
- send this to an ivr hunt group
the ivr hunt group routes calls to a menu where the answers ( numeric are menu options)
each question is a menu

when the extension usre recoves a call they need  to tell the customer to stay on the line and the extension hangs up first
the call gets sent to the post call destination

reporting is rubbish - workflow branch reports
- looks ugly and has never been properly developed