Mitel Forums - The Unofficial Source
Mitel Forums => Mitel Software Applications => Topic started by: JEllis5150 on June 14, 2024, 05:49:44 PM
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I searched but couldn't find any information on setting up any type of monitoring for contact center client. would like to get notified in some way when a call goes over a certain threshold. if that is only a notification on the contact center would be fine but if also can email out or somehow get a notification out would be even better.
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You can do some customization within Contact Center Client, specifically add a Marquee. This will allow you to display a summary showing the number of queued calls and/or the longest queued call, and then change the colors of that marquee depending on call counts/timers, as well as play an audio file when an alert threshold is reached. If the agents or supervisors are using desk phones on a MiVoice Business, you can also add group alert keys to the phones that will display queue state and chirp if a threshold is reached.
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where can i find that information to be able to set that up?
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MiContact Center Business user guide, available from CCMWeb by clicking Help -> Documentation.