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Mitel Forums => MiVoice Office 250/Mitel 5000 => Topic started by: josh_marchant on June 03, 2024, 08:41:38 AM

Title: Extension Not Active - Goes straight to voicemail
Post by: josh_marchant on June 03, 2024, 08:41:38 AM

An extension on our system is going directly to voicemail. When looking at their user settings, under associated destinations it is showing their extension as not active. I'm not sure how this has happened or how to make it active again. Can anyone advise?

Thanks

Title: Re: Extension Not Active - Goes straight to voicemail
Post by: josh_marchant on June 03, 2024, 09:15:45 AM

Managed to get to the bottom of it - was caused by a Mitel Phone Manager presence profile being set to out of the office.