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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: BroncoSox on March 06, 2024, 12:57:32 PM

Title: How to get Terminal Cascade Ring Group to time out to a VM
Post by: BroncoSox on March 06, 2024, 12:57:32 PM

I have a Terminal Cascade Ring Group (Ext 7400) that I need to fail to the Voicemail of 7308. I put that Ext into the overflow point but when I call the group, when it gets to 7308 it will not go to voicemail. How can I get this Ring Group to go directly to the Voicemail of 7308?

Title: Re: How to get Terminal Cascade Ring Group to time out to a VM
Post by: ZuluAlpha on March 06, 2024, 02:44:21 PM

You'll need to assign a COS to the Ring Group, and the CFNA timer of that COS will send calls to first Alternative of 7400 when the timer expires.

It will depend on if you're using NuPoint or integrate voicemail how it works after that, but that's how you would start.