Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: Kal99 on October 19, 2023, 06:28:29 AM

Title: Mitel 5340 phones going via an SRC.
Post by: Kal99 on October 19, 2023, 06:28:29 AM

Hi All,

I have a controller running at 10.0 SP1 and an MBG(SRC) 11.5.2.31

If the 5340 connect directly to the controller they are fine.  However we have 7 of them routed via the SRC for recording, and they are stuck on application loading.  What am I missing.

regards
Kalpesh.

Title: Re: Mitel 5340 phones going via an SRC.
Post by: dilkie on October 19, 2023, 09:00:33 AM

src is unable to provide the applications that need to be loaded on the phone but i cannot tell more without tug logs.

raise a ticket with support, it sounds fairly simple.

Title: Re: Mitel 5340 phones going via an SRC.
Post by: Kal99 on October 19, 2023, 09:27:26 AM

Also to add in the diagnostics it shows port 3999 as failed. 

Title: Re: Mitel 5340 phones going via an SRC.
Post by: ZuluAlpha on October 19, 2023, 10:28:09 AM

Are other phones successfully connecting to the SRC?

Title: Re: Mitel 5340 phones going via an SRC.
Post by: Kal99 on October 19, 2023, 11:14:18 AM

All the customer has is 5340.  If  connect them to the controller they are fine.  If I connect them via the SRC it gets stuck on application loading.  On the SRC port 3999 failed is a red herring I have checked on our customers it does the same thing.

Looking at the system security it's set to High.  I think it needs to be Legacy.

regards
Kalpesh.

Title: Re: Mitel 5340 phones going via an SRC.
Post by: dilkie on October 19, 2023, 02:19:13 PM

ah, yes, your TLS level is too high.