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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: bilbotel on September 27, 2023, 07:05:11 AM

Title: Call History
Post by: bilbotel on September 27, 2023, 07:05:11 AM

Is it possible to disable call history on certain phones? IP 6920 , Mitel 3300 MXe-III 8.0 SP2

Is it something to do with HCI in class of service?

thanks!

Title: Re: Call History
Post by: lundah on September 27, 2023, 09:17:55 AM

I've never had a need to disable it myself, but I did find an older KMS article referencing the HCI/CTI/TAPI COS options needed to be enabled for Call History to work on them, so you could try disabling them on a test COS and see what happens. This will have impact other applications that use HCI/CTI/TAPI to interface with the phone, like MiCC and MiCollab.

Title: Re: Call History
Post by: ZuluAlpha on September 27, 2023, 12:47:06 PM

You could also set Max Call History Records to 0 in the Service Details tab.

Title: Re: Call History
Post by: lundah on September 27, 2023, 01:52:35 PM

Quote from: ZuluAlpha on September 27, 2023, 12:47:06 PM

You could also set Max Call History Records to 0 in the Service Details tab.

I don't believe that setting does anything on the 6900 phones, since the Call History app is local to the phone rather than stored on the MiVB like with the 5300 series.

Title: Re: Call History
Post by: bilbotel on September 27, 2023, 04:35:24 PM

HCI/CTI/TAPI disable seems to have done the trick. Its for a sensitive/secure engagement.