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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: mvaughn on September 08, 2023, 09:04:13 AM

Title: MultiCall Recording Software
Post by: mvaughn on September 08, 2023, 09:04:13 AM

We currently use a multi-call for our IT Helpdesk line. We are in need of a software or product to record our helpdesk line or an ACD. We currently have record-a-call which does great for single lines, but to my understanding it can not be used for mutli-calls.

I am looking for suggestions for recording devices that others may have deployed for MUlti-Calls or ACD lines

thanks

Title: Re: MultiCall Recording Software
Post by: ZuluAlpha on September 08, 2023, 02:43:41 PM

You'll need something like MiVoice Call Recording or a third party platform, and also an MBG with an SRC installed. You can then put the phones in teleworker mode through the SRC and it will record traffic through the devices. At that point I don't think it matters if it's a multicall or ACD line.

Title: Re: MultiCall Recording Software
Post by: johnp on September 08, 2023, 05:53:19 PM

Would need to know controller and how many involved

Title: Re: MultiCall Recording Software
Post by: mvaughn on September 11, 2023, 08:21:34 AM

Mitel 3300. roughly 10 lines recorded

thanks