Mitel Forums - The Unofficial Source

Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: jeffh@aquacal.com on July 20, 2023, 05:10:54 PM

Title: Alternate Transfer failing
Post by: jeffh@aquacal.com on July 20, 2023, 05:10:54 PM

I'm trying to setup an Alternate Transfer in the NuPoint Call Director of our Mitel 3300.  I've tried the Dial String with the number, the number with 1 at the beginning, the number with 8 (number to dial outbound) at the beginning and the number with 8 and 1 at the beginning.  When I place a test call and select the Menu number for the Alternate Transfer, it hangs up the call and never transfers.  I have the No Answer Timeout set for 30.

Any ideas?

Title: Re: Alternate Transfer failing
Post by: ralph on July 21, 2023, 06:30:40 AM

Assuming you're working with an MCD as well, try programming a system speed dial, be sure to tick "Override Toll Control" and try transferring to that number instead.

Ralph

Title: Re: Alternate Transfer failing
Post by: jeffh@aquacal.com on July 21, 2023, 07:38:58 AM

I used the blind transfer to specified extension (the system speed call) - and worked great.  Thanks!

Title: Re: Alternate Transfer failing
Post by: ZuluAlpha on July 26, 2023, 08:56:22 AM

Ralph's method works just fine - this is only for extra info. On Alternate Transfer to external destinations I use the String:

S+[outbound number]+H

So for yours:

S+8[number]+H

The "S" on the dial string on an alternate transfer activates the "switch hook" or puts the call on hold, dials the number, then the "H" hangs up.