Mitel Forums - The Unofficial Source
Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Spztc1 on July 19, 2023, 01:42:05 PM
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Hi
We are currently on a SIP trunk. I have created a Speed call extension to an outside tracking number with an IVR. I can call the extension and see the call going out, but there is no Audio. If I dial the tracking number directly from the desk phone it works and I can here the IVR. I am sure there is a setting somewhere that has been missed. I am just now sure where it is. Any direction and guidance on this would be great!
Thanks
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Hi
This message may have needed to be opened under the SIP Group. Sorry about that. I had Speed Call on the brain and was thinking Mitel.
It looks like I have narrowed the issue down to the MiCollab. Adding the Speed Call Extension to my Call Flow prompt is where I have a problem. I can call the same Speed Call extension from my desk phone and it goes right through.
Something between the MiCollab, MBG, and SIP is not allowing the Audio. I am just not sure what.
I have tried all the options, Blind transfer, Superviced Transfer, and Alternate Transfer.
Then I thought I would create a multicall extension and route that number to the speed call extension. Then I updated my Call Flow prompt and pointed it to the mulitcall extension and got the same result.
When the call leaves the Call Flow that is where I get the disconnected Audio.
Thanks again and if you have any direction for me I would really appreciate it!
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Is it no audio or one way audio?
One way audio is always a network issue, probably a routing issue.
Make note that when a device makes a call, the IP traffic bypasses the PBX.
Check the network settings in your MiCollab server and be sure all your networks are permitted there.
Ralph
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Try creating an explicit ARS line for the actual number with the appropriate restrictions. I recall this being an issue with some voice mail integrations a while back.