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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Mattmayn on January 17, 2011, 01:43:06 PM

Title: Clustered ACD
Post by: Mattmayn on January 17, 2011, 01:43:06 PM

I have a site with 2 MXes with users and a Media Gateway. There are ACD users on each of the user 3300s and I have to revamp the ACD Agent Ids. Do I need to program the ACD IDs for each controller or can I program all of them and let SDS move them to the RDN of the second controller? I would assume this would work since the Hot Desking works this way. If not I have to split them and hope people don't move around too much.

Controllers are running MCD 4.2.

Title: Re: Clustered ACD
Post by: bobcheese on January 17, 2011, 05:42:46 PM

Just program them on the primary node and let SDS populate the remote directory field.

Title: Re: Clustered ACD
Post by: Mattmayn on January 18, 2011, 07:19:06 AM

That part works, but when someone on the secondary controller tries to login they get "not allowed." Could there be something in ARS that would need to be added/changed? Maybe something for the Feature DN?

Title: Re: Clustered ACD
Post by: bobcheese on January 20, 2011, 01:46:30 AM

do you mean someone who's DN's primary controller is not the one they are trying to log into? Are these ACD Hotedesk agents?

Title: Re: Clustered ACD
Post by: Mattmayn on January 20, 2011, 07:18:32 AM

I would like to be able to have all of the Agent IDs on controller 1, users may be on controller 1 or 2. I guess I should look into the hotdesk ACD option.