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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: Dogbreath on June 20, 2023, 07:32:57 AM

Title: Overflowing a ring group to itself
Post by: Dogbreath on June 20, 2023, 07:32:57 AM

MiVB 9.4
I have a ring group that has been [probabiy inadvertently] programmed with an overflow point of itself.
The call rerouting for it is 1/1/1/All/1, ie just ring here forever.
It has no call forwarding profile.
It has no active features according to locate feature extension.
There is a mailbox with a matching number.
The mailbox forwards to email and the destination address is unique, ie no other mailbox emails there.
From the logs on the mail server I can see that it is definitely MiVB sending these messages.
From the subjects of the emails, I can find the caller numbers in SMDR and see that they rang this group.

So given all the above, how does the system know to send the calls to voicemail?

Title: Re: Overflowing a ring group to itself
Post by: Dogbreath on June 20, 2023, 08:03:10 AM

I had forgotten about the Call Flow feature.
The mailbox for this ring group does not itself have a call flow configured, but all calls to this group come via an IVR built with a call flow. The call flow just transfers to the ring group, there is no other logic here, but I guess that means the call is already being handled by the voicemail system, hence the call landing in voicemail.