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Mitel Forums => Mitel Software Applications => Topic started by: PC77375 on June 09, 2023, 09:40:03 AM

Title: MSL licensing to AMC
Post by: PC77375 on June 09, 2023, 09:40:03 AM

I have an interesting issue- MSL version 10.5-15.0 was using a local proxy to sync to AMC.
The MSL is located in France, the proxy in UK.
Trying to reinstall MBG SW blade on failure gives me an export error- AMC support said it is because the proxy is in a different country and this created the export issue.

Tried to clear the proxy configuration so I can license the server directly and MSL insists on still using the proxy config.
SSH into the server, NSlookup of sync.mitel-amc.com and register.mitel-amc.com resolve correctly to the internet address.

Tried clearing the DNS cache, rebooting, nothing will stop this machine from using the proxy.
No active SWA on the system so I cannot contact support.
Any ideas?

Frustrated!

Title: Re: MSL licensing to AMC
Post by: billbry66 on June 10, 2023, 05:38:02 AM

how were you proxying the connection ?

Title: Re: MSL licensing to AMC
Post by: Navarre on June 26, 2023, 09:30:34 AM

Quote from: PC77375 on June 09, 2023, 09:40:03 AM

Tried to clear the proxy configuration so I can license the server directly and MSL insists on still using the proxy config.
SSH into the server, NSlookup of sync.mitel-amc.com and register.mitel-amc.com resolve correctly to the internet address.

Can you provide the output of the following commands?

config show sync

cat /etc/hosts