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Mitel Forums => Mitel MiVoice Business/MCD/3300 => Topic started by: LakesideLion on June 01, 2023, 01:42:59 PM

Title: Call not routing to voicemail when called from internal number
Post by: LakesideLion on June 01, 2023, 01:42:59 PM

Strange behavior and I'm not even sure where to look.   If I call an extension with the DID number from an external phone, if no one picks up it correctly routes the call to voicemail.   If however I call that extension from another extension, if no one picks up, it routes to another extension.   I need it all none pick ups to go to voicemail.   I can't find where the internal call goes to another extension.  We do have a "call rerouting first alternative" that redirects to dial "4" which is our voicemail number but I can't find any setting showing it should redirect to our front office extension.

Can anyone try to help me find it?

Title: Re: Call not routing to voicemail when called from internal number
Post by: lundah on June 01, 2023, 02:19:24 PM

Are all of your options in line 4 of that re-route the same? All of them should be set for "This" for the action you want to happen.

Title: Re: Call not routing to voicemail when called from internal number
Post by: ZuluAlpha on June 02, 2023, 11:05:10 AM

Do a "Locate Feature Extension xxxx" on the extension in question. They probably have it set to forward on no answer external.