Mitel Forums - The Unofficial Source

Mitel Forums => Mitel Software Applications => Topic started by: Crowtalks on April 28, 2023, 09:13:13 AM

Title: NuPoint call flow issues
Post by: Crowtalks on April 28, 2023, 09:13:13 AM

I have a call flow I recently built with seven menu points that blind transfer to extensions (all extensions start with 33XX).

I also have a multi-key built to gathered digits. The issue is whenever we try to dial any extension (3XXX) it ignores the multi-key and sends the call to menu point 3.

Any ideas?

Jim

Title: Re: NuPoint call flow issues
Post by: ZuluAlpha on April 28, 2023, 10:44:45 AM

Jim, is your "Transfer To" drop down set to "Specified Extension?" Also uncheck Try Call Flow First.

Title: Re: NuPoint call flow issues
Post by: Crowtalks on April 28, 2023, 10:49:22 AM

No, the multi-key is set to blind transfer -gathered digits and try call flow is unchecked.

I have other call flows on the same system where multi-key transfer works to gathered digits.

Thanks, Jim

Title: Re: NuPoint call flow issues
Post by: Crowtalks on April 28, 2023, 11:04:07 AM

I figured it out...I forgot to increase the number of DTMF digits in the menu...

Jim