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Mitel Forums => Mitel Software Applications => Topic started by: paintedboat on April 21, 2023, 11:48:04 AM

Title: MiCollab Conference Calls - Softphone stops working
Post by: paintedboat on April 21, 2023, 11:48:04 AM

Hi again!

My call centre techs are telling me that after they finish a conference call, their MiCollab softphones will stop working and they have to restart their MiCollab application on their PC. I've tried redeploying everyone's profile and collected the following log file

[0109/132615.434:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0109/132616.621:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization
[0112/111531.782:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0112/111533.104:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization
[0112/151356.792:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0112/151358.052:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization
[0116/075915.827:ERROR:gpu_process_transport_factory.cc(990)] Lost UI shared context.
[0116/075920.527:ERROR:viz_main_impl.cc(184)] Exiting GPU process due to errors during initialization

Title: Re: MiCollab Conference Calls - Softphone stops working
Post by: lundah on April 21, 2023, 02:50:26 PM

What version server and client?

Title: Re: MiCollab Conference Calls - Softphone stops working
Post by: paintedboat on April 24, 2023, 04:59:00 PM

Server Version: MiCollab 9.2.0.202-01
Client version: 9.2.153