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Mitel Forums => Mitel Software Applications => Topic started by: Crowtalks on April 14, 2023, 10:30:27 AM

Title: inserting Holiday schedule into a call flow NuPoint
Post by: Crowtalks on April 14, 2023, 10:30:27 AM

I have a call flow with menu points for a department and they are now wanting to add holidays to the call flow.

Can I insert a schedule at the beginning of the call flow, or do I need to build a new one.

When I add the schedule, it throws the rest of the actions under unused tab.

Thanks

Title: Re: inserting Holiday schedule into a call flow NuPoint
Post by: johnp on April 15, 2023, 04:04:23 PM

You can insert and then reattach what you have

Title: Re: inserting Holiday schedule into a call flow NuPoint
Post by: ZuluAlpha on April 17, 2023, 08:56:18 AM

Once you add that schedule in, you can click the on-hours options and it will list the "Unused actions" it creates and like johnp says you can just add them back in. Just make sure you have some sort of hours or holidays in the schedule or it will always act closed. I've made that mistake before when adding it in, but waiting for a customer to send me the hours they want.

Title: Re: inserting Holiday schedule into a call flow NuPoint
Post by: Crowtalks on April 19, 2023, 08:55:27 AM

OK, simple enough...thanks for the assist!

Jim